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Need help or do you have a question for us? Read more on our FAQ where we have replies to all your questions regarding the deliveries.See FAQTerms & Conditions
Are you interested in selling Ortho Movement products? Or do you just want to know more about us? Send us an email to order(at)activebrandsgroup.se and we will get back to you as soon as possible.See retailers
Ortho Movement is owned by The Active Brands Group Scandinavia AB (ABG).
Want to know more about ABG? Visit our website at the link below.
114 39 Stockholm, Sweden
Frequently asked questions
Your order is sent between 3-5 working days after your order has been placed.
Please double check your spam folder. The order confirmation and the delivery notification are sent from order(a)activebrandsgroup.se
In order to trace your order, use your tracking number, 10 digits (ex 12345678909) that you find in the delivery notification email. The delivery notification email has been sent to the email that you stated during your purchase and is sent to you when the order has been dispatched from our warehouse. The email is named Delivery notification and is sent from order(a) activebrandsgroup.se. You can track your package at https://activetracing.dhl.com/
Please email order(a)activebrandsgroup.se with your order number (e.g. OCWO-1234) and the article number (e.g. FI38) of the product that is wrong and we will get back to you within 2-3 working days.
You have right to change your purchase for 14 days. The insoles and its packaging needs to be intact and unworn in order to be able to get the return approved.
Yes, as long as the product and the packaging is intact and the insoles are in the same conditions as delivery.
Send an email to order(a)activebrandsgroup.se and state your name and order number and we will send you a delivery return note. Print the delivery return note and attach it to the package and return it to your closest DHL agent.
When we have received and approved your return a repayment will be done to the same card that you used for your purchase. It can take up to 14 days until you have the money in your account depending on the bank.