Customer Care & Support

Need help or do you have a question for us? Read more on our FAQ where we have replies to all your questions regarding the deliveries.

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Are you interested in selling Ortho Movement products? Or do you just want to know more about us? Send us an email to order(at) and we will get back to you as soon as possible.

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About us

Ortho Movement is owned by The Active Brands Group Scandinavia AB (ABG).
Want to know more about ABG? Visit our website at the link below.

Nybrogatan 34
114 39 Stockholm, Sweden

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Frequently asked questions

When is my order sent?

Your order is sent between 3-5 working days after your order has been placed.

I have not received a confirmation about my order or delivery?

Please double check your spam folder. The order confirmation and the delivery notification are sent from order(a)

Where is my order?

In order to trace your order, use your tracking number, 10 digits (ex 12345678909) that you find in the delivery notification email. The delivery notification email has been sent to the email that you stated during your purchase and is sent to you when the order has been dispatched from our warehouse. The email is named Delivery notification and is sent from order(a) You can track your package at

I have ordered/received the wrong size?

Please email order(a) with your order number (e.g. OCWO-1234) and the article number (e.g. FI38) of the product that is wrong and we will get back to you within 2-3 working days.

What is the return policy?

You have right to change your purchase for 14 days. The insoles and its packaging needs to be intact and unworn in order to be able to get the return approved.

Can I try my insoles and still send back the order?

Yes, as long as the product and the packaging is intact and the insoles are in the same conditions as delivery.

How do I return my products?

Send an email to order(a) and state your name and order number and we will send you a delivery return note. Print the delivery return note and attach it to the package and return it to your closest DHL agent.

I have returned my order. How long until I get my refund?

When we have received and approved your return a repayment will be done to the same card that you used for your purchase. It can take up to 14 days until you have the money in your account depending on the bank.