TERMS & CONDITIONS

Delivery times

Your order is sent between 3-5 working days after your order has been placed. The delivery times depends on from where you want our goods to be delivered but no more than 7-10 working days.

Payments

All payments are handled though our payment partner Klarna. This includes the refunds as well. When we have received and approved your return a repayment will be done the same card that you used for your purchase. It can take up to 14 days until you have the money at your account depending on the bank.

Returns

You have right to change your purchase for 14 days. The insoles and its packaging needs to be intact in order to be able to get the return approved. Send an email to order(a)activebrandsgroup.se and stat your name and order number and we will send you a delivery note. Print the Delivery note and attach it to the package and return it to your closest DHL agent.

Reclamation

You have right to change your purchase for 14 days. The insoles and its packaging needs to be intact in order to be able to get the return approved. Send an email to order(a)activebrandsgroup.se and stat your name and order number and we will send you a delivery note. Print the Delivery note and attach it to the package and return it to your closest DHL agent.

Refunds

When we have received and approved your return a repayment will be done the same card that you used for your purchase. It can take up to 14 days until you have the money at your account depending on the bank.

Our contact details

Active Brands Group Scandinavia AB
Nybrogatan 34, 114 39 Stockholm, Sweden
www.activebrandsgroup.se